Shipping policy

Thank you for shopping with [THE NOVA CLOTHING]. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery times, and more.

1. Order Processing

All orders are processed within 3 WORKING DAYS after payment confirmation.

Orders are processed during normal business days only, excluding weekends and public holidays.

Please note:

  • Orders placed after business hours may be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.
  • You will receive an email confirmation once your order has been successfully placed.

2. Shipping Methods

We offer the following shipping options:

Standard Shipping

Estimated delivery time: 5-7 BUSINESS DAYS

Express Shipping (If Available)

Estimated delivery time: 2-4 BUSINESS DAYS

Shipping options available at checkout may vary depending on your delivery location and product availability.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout.

Standard Shipping

Cost: 99

Express Shipping (If Available)

Free Shipping SHOPPING AT 999

Orders above 999 THEN FREE SHIPPING THRESHOLD qualify for free standard shipping.

Any applicable taxes, duties, or fees will be displayed before completing your purchase.

4. Delivery Timeframes

Estimated delivery times begin after the order has been processed and shipped.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Courier partner details
  • Tracking link (if available)

Tracking information may take up to 12 HOURS to become active after shipment.

If you do not receive tracking information, please contact us at [THEDX9922@GMAIL.COM].

6. Delivery Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Customs inspections
  • High order volumes
  • Courier service delays

We appreciate your patience and understanding should any unexpected delays arise.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • We may not be able to redirect or recover packages already shipped.

Please contact us immediately if you notice an error in your shipping information.

8. Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  1. Check with neighbors or household members.
  2. Contact the courier service directly.
  3. Reach out to us 

We will assist in investigating the issue; however, we cannot guarantee reimbursement for packages marked as successfully delivered by the courier.

9. Damaged Shipments

If your order arrives damaged:

  • Contact us within [7 DAYS] of delivery.
  • Provide your order number.
  • Include clear photographs of the damaged product and packaging.

We will review your request and arrange an appropriate resolution, which may include a replacement, exchange, or refund.

10. International Shipping

If International Shipping Is Available

We currently ship to selected international destinations.

International delivery times vary by country and typically range between [12-15 BUSINESS DAYS].

Customers are responsible for:

  • Import duties
  • Customs fees
  • Local taxes
  • Other charges imposed by the destination country

These charges are not included in product or shipping prices unless otherwise stated.

If International Shipping Is Not Available

At this time, we only ship within India and do not offer international shipping.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

[THE NOVA CLOTHING]

Email: THEDX9922@GMAIL.COM

Phone: NULL